Terms and Conditions - the important bit

Citizens Advice Service Cheshire East and Citizens Advice Cheshire North offer Email Advice Services for people that find it difficult to access the office.

Please read the following statement before emailing us with your enquiry:-

  • Please note that we can only give advice by Emails to UK residents within our catchment area.

  • Please title your message in a clear way.

  • Please do not send any attachments as they may be blocked by our anti-virus software.

Email privacy and confidentiality information

Citizens Advice Cheshire East and Citizens Advice Cheshire North are covered by the Data Protection Act. CACE and CACN are members of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.

You can read our GDPR Privacy Policy here.

Response times

We will aim to respond to your enquiry within 5 working days.

If your enquiry is urgent please consider contacting the office either by phone or in person or by going to www.citizensadvice.org.uk


Citizens Advice Cheshire East has a complaints handling procedure. Please email admin@citizensadvicece.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.

Citizens Advice Cheshire North has a complaints handling procedure. Please email admin@citizensadvicecn.org.uk to request a copy of the complaints leaflet to be either posted or emailed to you.

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