Universal Credit

Help to Claim Service

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Our advisers can help you:

  • work out if you can get Universal Credit

  • fill in the Universal Credit application

  • prepare for your first Jobcentre appointment

  • check your first payment is correct

Call us free: 0800 144 8 444

You can read our online advice by clicking on Universal Credit or Help to Claim at any time.

If you are a local organisation working with people who need help in applying for Universal Credit, please contact us via email:-