Email Advice
Email Advice
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Our hardworking advisers are taking a well earned break over the Christmas and New Year period. Although we do have a small core team working from Monday 22nd December 2025 until Friday 2nd January 2026 we may take longer than usual to get back to you. Please bear with us during this time. Thank you for your understanding - CACN Advice Team.
For online advice please visit citizensadvice.org.uk
The Citizens Advice Adviceline number for Cheshire East is 0808 812 6186 - this number will be picked up by the national Citizens Advice team if the Cheshire East team is not available.
If you have an emergency you can call:-
For immediate danger or a crime: Call 999 (Police).
For urgent council issues (outside 8:30am-5pm weekdays): Use 0300 123 5025 for things like blocked roads or homelessness.
For urgent safeguarding concerns for children or vulnerable adults: Use the Emergency Duty Team at 0300 123 5022.
For non-urgent reports (potholes, missed bins): Use the online forms on the Cheshire East Council website or call the general line 0300 123 5500 during office hours.
Mental Health Crisis (24/7 Helpline): 0800 145 6485
Samaritans (24 /7) 116 123
NHS Direct 111
Shelter 0808 800 4444(Mon - Fri 8am until 6pm) 0808 800 4444
Food banks and food groceries opening times over the Christmas period in the Cheshire East area is here - this link will take you to the CVS website
Client Self Referrals
Client Self Referrals
Citizens Advice Cheshire North offer an email advice service for people living and working within the Handforth, Knutsford, Macclesfield, Poynton and Wilmslow area.
To access email advice within the Alsager, Congleton, Crewe, Middlewich, Nantwich and Sandbach area please click here.
Email privacy and confidentiality information
Email privacy and confidentiality information
Citizens Advice Cheshire North are covered by the Data Protection Act. CACN is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
Response times
Response times
We will aim to respond to your enquiry within 2 working days.
If your enquiry is urgent please consider contacting us by phone or by going to www.citizensadvice.org.uk
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