Our hardworking advisers are taking a well earned break over the Christmas and New Year period. Although we do have a small core team working from Monday 22nd December 2025 until Friday 2nd January 2026 we may take longer than usual to get back to you. Please bear with us during this time.  Thank you for your understanding - CACN Advice Team.

• For online advice please visit citizensadvice.org.uk

• The Citizens Advice Adviceline number for Cheshire East is 0808 812 6186 - this number will be picked up by the national Citizens Advice team if the Cheshire East team is not available. 

If you have an emergency you can call:-

• For immediate danger or a crime: Call 999 (Police).

• For urgent council issues (outside 8:30am-5pm weekdays): Use 0300 123 5025 for things like blocked roads or homelessness.

• For urgent safeguarding concerns for children or vulnerable adults: Use the Emergency Duty Team at 0300 123 5022.

• For non-urgent reports (potholes, missed bins): Use the online forms on the Cheshire East Council website or call the general line 0300 123 5500 during office hours.

• Mental Health Crisis (24/7 Helpline): 0800 145 6485   

• Samaritans (24 /7) 116 123

• NHS Direct 111

• Shelter 0808 800 4444(Mon - Fri 8am until 6pm) 0808 800 4444

• Food banks and food groceries opening times over the Christmas period in the Cheshire East area is here - this link will take you to the CVS website

For all other access details including email advice please click your nearest location