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Email privacy and confidentiality information

Citizens Advice Cheshire North are covered by the Data Protection Act.  CACN is a member of Citizens Advice which electronically processes the personal information.   Citizens Advice will treat personal information as confidential.  Personal details will not be given to anyone else without prior consent or sold to anyone.  Citizens Advice will keep contact details electronically for reference and audit purposes.  The email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems.  Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.  As a result, while we strive to protect personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Response times

We will aim to respond to your client within 2 working days. 

If your clients enquiry is urgent please consider contacting us by phone or by going to www.citizensadvice.org.uk